Facts on our cards
Wrong licence number, stale bonus maths, or a payout window that no longer matches the cashier — we reopen the file.
Coinslotz
Talk to the Coinslotz desk — not a casino cashier
Use this channel for factual fixes on Irish cards, licence mismatches, and broken Visit links. Coinslotz never holds deposits, unlocks withdrawals, or resets a player password.
Direct line
Write the desk
Send the live page URL, a screenshot, and a primary source (register extract, terms PDF, or cashier receipt). Vague “raise our rank” mail gets one reply: read How we review.
Scope
Three lanes — pick the right one
Wrong inbox wastes a day. Route yourself before you hit send.
Data we hold here
Access, deletion, or locale-cookie questions follow the Privacy page. We cannot pull an operator KYC pack.
Player-account support
Stuck withdrawal, bonus dispute, or self-exclusion on a brand you deposited with belongs on their support desk — and on Responsible gambling for helplines.
Prefer the method file first?
How Coinslotz builds a rank for Irish players is written once — then applied to every brand on the directory.